Contact Us / Terms

If you are a business inside of TN with sales tax exempt status, or a business shipping an order inside of TN that should be tax exempt, please send your TN Blanket Certificate of Resale to us before placing an order. We will not be able to refund tax paid after the purchase is completed if this is not done prior. We're happy to offer dealer discounts before an order is placed. A copy of your sales tax exemption form can be submitted to our contact number shown above. Please note, we do NOT issue dealer discounts after an order is in place. 

 

Please note that free shipping only applies to the continental US. International shipping will need to be quoted (except Canada) and only covers shipping costs (NOT duty/tax). Please contact us if you are an international customer. 

 

Expedited shipping is only available to the Lower 48. Please contact us for availability prior to selecting any expedited shipping options. 

 

Orders over $750 in value are sent with Signature Confirmation and must be signed by the customer. Orders under $750 value are shipped to the address provided without Signature Confirmation. This is standard industry practice to avoid package rerouting when customers fail to receive them. If theft is a concern in your area, we recommend shipping to a place of business or contacting UPS to hold at the nearest terminal for pickup. Little Shop MFG nor UPS are responsible for packages after they are delivered. If your order shipped with a signature confirmation and you have missed the delivery, please CONTACT US IMMEDIATELY so we can help. If the package is returned to Little Shop MFG due to not being able to sign for the package (typically after 3 failed attempts), we will have to charge additional shipping to reship the package.

 

Returns:
We always advise the customer to confirm that a particular kit/item will fit their intended application. We are more than happy to assist in this process. For any order to be considered for a return it must be new, in the original packaging, and show no signs of wear, damage, abuse, or alternation, with all items included with the original purchase (this includes the shirt when applicable) within 30 days of the delivery date. Failure to meet these conditions may cause denial of your return request and parts will not be shipped back to you. If we accept your return, we will refund your purchase price, less the cost of retail shipping and a restocking fee equal to twenty percent (20%) of the purchase price. For an authorized return we will send you a UPS return label PDF that can be printed so the package can be dropped off at any local acceptance center. Upon arrival it would be inspected for damages and so long as the condition is acceptable, refunds will normally be given in the same form as the original payment.

Cancellations:
Please CONTACT US IMMEDIATELY if an order needs to be cancelled. Cut-off for order cancellation is 4:30pm CST. After that time, your order may be shipped, and you will be responsible for any rerouting fees that are incurred. If an order was made with PayPal as the payment source and subsequently cancelled before shipment, the refund amount will NOT include their fee which is non-refundable to either party.

Missing Items:
All orders are carefully inspected and verified prior to shipment. In the event that you believe items are missing from your order, you must notify us immediately upon receipt. Any claims for missing items must be submitted within ninety (90) days of the original purchase date. Claims received after this period will NOT be honored, as inventory records and order documentation cannot be reasonably validated beyond that timeframe. Failure to report missing items within the stated period shall constitute full acceptance of the order as received.

 

Products manufactured by Little Shop Mfg. are warranted against defects in workmanship or materials for the period of one year from the date of purchase by the original owner.
What is not covered under this Warranty:
1. Merchantability and fitness for a particular purpose.
2. Any indirect, incidental or consequential loss, damage or expense that may result
from any defect, failure or malfunction of this product.
3. Failures that result from accident, abuse, neglect, lack of maintenance, attempts to
disassemble or repair, or failure to operate in accordance with best practices.
4. Items or service required to maintain the product: i.e. fluids, brake pads, etc.

Little Shop Mfg. will replace or repair at its option, products or components which have failed during
the warranty period due to defects in workmanship or materials. Purchaser is responsible to deliver product to Little Shop Mfg. at purchaser’s own expense, via traceable carrier, package insured.
Please note that other manufacturers' components included in our kits are the responsibility of their respective manufacturers and not that of Little Shop Mfg.